Customer Success Director — Government

• Strategic Customer Leadership Serve as a senior individual contributor within Government Customer Success.
• Model strong execution, accountability, and customer partnership across engagements.
• Act as a trusted execution partner to the SVP of Government Customer Success, helping translate strategy into action.
• Share insights, approaches, and lessons learned across the team to strengthen overall execution.
• Step into high-visibility or at-risk engagements when needed to support successful outcomes.
• Customer & Executive Partnership Serve as a trusted advisor to senior Federal stakeholders, mission owners, and technical leaders.
• Lead Executive Value Reviews (EVRs) focused on measurable outcomes, ROI, risk reduction, and mission impact.
• Translate complex supply chain and software risk insights into clear, executive-ready narratives.
• Build deep, durable customer relationships that position Exiger as mission-critical, not transactional.
• Navigate complex government buying environments with sound judgment and credibility.
• Business Ownership: Renewals & Growth Own retention, renewals, and expansion outcomes across a strategic portfolio of government customers.
• Maintain accurate renewal, risk, and opportunity forecasts.
• Identify and advance upsell and cross-sell opportunities aligned to evolving government missions.
• Partner closely with Sales on account strategy, whitespace analysis, and long-term growth planning.
• Operate with clear accountability for revenue outcomes while collaborating cross-functionally.
• Operational Excellence & Scale Shape and refine Customer Success playbooks, engagement models, and health indicators.
• Define and track KPIs tied to adoption, usage, risk coverage, and mission outcomes.
• Partner with Delivery, Analytics, Product, and Engineering to increase repeatable value and reduce bespoke effort.
• Drive continuous improvement through retrospectives, data analysis, and structured customer feedback.
• Technical & Domain Leadership Maintain strong fluency in Exiger’s platform, data, and methodologies related to supply chain and software risk.
• Guide customers through advanced workflows, analytics, and mission-aligned use cases.
• Surface patterns and insights from the field to inform product direction and roadmap discussions.
• Stay current on federal policy, compliance requirements, and emerging risk trends.
• What You Need:
• Required 10+ years of experience in Customer Success, Account Management, Consulting, or related roles within SaaS, GovTech, Defense, Intelligence, Cybersecurity, Risk, or Compliance environments.

• Demonstrated experience supporting Department of War, Federal Civilian, Intelligence Community, and/or Aerospace & Defense customers.
• Experience owning renewals, forecasting, and customer revenue outcomes.
• Strong executive presence with the ability to communicate complex risk, data, and technical concepts clearly.
• Comfort operating with ambiguity, making decisions quickly, and influencing across teams.
• Preferred Technical fluency with data, analytics, or platform-based solutions (hands-on coding not required).
• Experience working with supply chain risk management and software-related risk concepts.
• Bachelor’s degree required; advanced degree preferred.
• Why Exiger:
• Exiger is transforming how governments understand and manage supply chain and software risk. This role offers a rare opportunity to:
• Shape the future of Customer Success at a mission-driven company
• Work on nationally significant Federal programs
• Build a modern CS organization from the ground up
• Lead meaningful change with real executive support
• Why You’ll Love Working at Exiger:

Exiger transforms supply chains into a strategic advantage—advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger , delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience . Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies—Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Customer Success Director — Government Location: McLean, VA Work Environment: Hybrid Role Summary: Exiger partners with U.S. government customers operating in complex, high-consequence environments where decisions matter, risk is real, and outcomes carry national significance. Our Government business is one of the fastest-growing parts of the company, and Customer Success plays a central role in how we scale that impact. We are hiring a Customer Success Director , reporting to the SVP of Government Customer Success, to serve as a senior individual contributor driving impact across Department of War, Federal Civilian, Intelligence Community, and Aerospace & Defense customers. This is a senior, high-ownership position responsible for leading strategic government programs, owning revenue outcomes, and contributing to how Government Customer Success operates and scales. This is a builder’s role, not passive account oversight. You will own a portfolio of complex, high-visibility government accounts while helping shape standards, approaches, and operating rhythms across the function. What You'll Do: